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FAQ
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How do I set up a wholesale account?Please fill out and submit our wholesale application below and we will get back to you with further information. To be approved for an account, all applicants are required to have a resale certificate.
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How do I place an order?After your account is approved, all orders can be placed through your online wholesale account or by emailing your order to wholesale@upstreamorganics.co.
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What is your minimum order requirement?The minimum order is a quantity of 15 items per product type requested. We do not have a minimum dollar amount.
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Do you offer samples?Samples may be purchased at wholesale price. To order samples, please email wholesale@upstreamorganics.co or fill out the application and specify any samples you’d like in the comments.
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Can I participate in Uo Rewards?Wholesale accounts are ineligible for Uo Rewards program participation.
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What is your turnaround?Though turnaround varies depending on our ingredient suppliers, orders are typically shipped within 1-2 weeks after the order is processed and payment is received. We will notify you of any backorders or changes immediately.
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Does “Free Shipping Over $120” apply to Alaskan wholesalers?Short answer: Maybe. Upstream Organics will hand-deliver any wholesale orders free of charge to businesses in Palmer, Wasilla, and Anchorage, Alaska. If your business is located in Alaska but outside of these areas, please email us at wholesale@upstreamorganics.co or contact us directly- we may still be able to offer you free delivery. If we can’t deliver, we will try our best to keep your shipping costs low. Contact us to discuss all your options. All wholesale orders outside of Alaska are subject to shipping costs.
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What payment methods are accepted?Payments may be made by credit card or debit card. We do not ship orders until payment is received. Orders not paid within 2 weeks are subject to order cancellation.
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Can I buy your products and resell them as my own brand?Upstream Organics offers customizable options for businesses who wish to rebrand our products with their own label. Currently, we are limiting our white-label/private-label brands. To be considered, please fill out our wholesale application for us to review and specify this opportunity in the comments.
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